Cancellation & refund policy

1. Cancellation

We guarantee to send our clients link to down load e-visa or visa acceptance letter as suggestion in the visa application form online or the email confirmation, processing time is very tight for us, so your visa application will be processed as soon as after the payment was made.

If for any reason you wish to cancel, please immediately send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. to ask for cancel.

2. Refund Policy

Our refund policy applies to the following case:

✓ We will refund 100% of the fund if you are not satisfied with our service.

✓ We will refund 100% of the fund if we make errors on your visa application OR we will arrange for a new one for you without additional charges.

✓ We will refund 100% of the fund if your visa application is denied by the Vietnam Immigration.

Refund processing time

* The refund will be credited to your credit/debit card in 7 days or less depending on your bank.

* The refund will reflect in 1 - 2 days if you paid via PayPal.com

Can I get a refund if I do not use my e-Visa?

No. Please note that we run No-refund policy for unused e-Visas.

If my e-Visa application is denied, will my payment be refunded?

Yes. The fee will be refunded in case the applicant is refused to grant e-visa.

We reserve the right to modify these refund policy without prior notice.

For cancellation or refund request, please email to This email address is being protected from spambots. You need JavaScript enabled to view it.